The amount of time it takes to see results from our marketing services varies depending on the specific service and your business goals. The roadmap we create will be measurable so you will know if we are doing a good job!
At KnowMentum we prioritize the security and protection of our customers' sensitive information. We are proud to comply with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring that your payment transactions are secure and reliable.
PCI compliance guarantees that your payment information is handled with the utmost care and follows industry standards for security. We work closely with reputable payment processors like Stripe, adhering to their integration security guidelines to safeguard your data.
Your trust and security are paramount to us, and we are committed to maintaining the highest standards of data protection. If you have any questions or concerns about our security practices, please don't hesitate to contact us.
Feel free to reach out at admin@knowmentum.co or send us a snail mail letter at 805 Glendale Ave Durham, NC 27701.
Customers can cancel any time with no hassle. There are no additional cancellation fees. Customers may be eligible for a refund if they are dissatisfied with the services provided. Eligibility for refunds will be determined on a case-by-case basis. Customers must submit a refund request in writing via email to our customer support team. The request must include the reason for dissatisfaction and any relevant supporting documentation. Once a refund request is received, we will review the request and notify the customer of the approval or rejection of the refund. Approved refunds will be processed within 7 days via the original payment method. Refunded services are prorated i.e. If you cancel your subscription halfway through the month, you will receive a prorated refund based on the time remaining in the billing cycle of 50%.
We will deliver agreed-upon services as outlined in the service agreement within the specified timelines via USPS. Customers will be informed of service delivery timelines and any delays that may occur due to unforeseen circumstances. Regular communication regarding project progress will be maintained. Services such as digital assets (websites, logos, etc.) will be delivered electronically, while physical materials (flyers, promotional items, etc.) will be shipped to the customer's designated address.
Physical products such as printed materials or promotional items may be eligible for return if they are damaged or defective upon receipt. Customers must notify us of any damaged or defective items within 3 days of receiving the shipment. Photos or evidence of damage may be required. Upon review of the return request, we will provide instructions for returning the item(s) and issue a replacement or refund, depending on product availability and customer preference.
We accept all major credit cards for US currency only.
Don't delay. It's imperative that you make this decision for your future. Contact us.
