Frequently Asked Questions

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KnowMentum offers a wide range of marketing services including, but not limited to website development, email marketing, brand and logo designs, content marketing, and more. We work closely with our clients to determine the best strategies for their businesses based on their goals and target market. 

The amount of time it takes to see results from our marketing services varies depending on the specific service and your business goals. The roadmap we create will be measurable so you will know if we are doing a good job!

Our Commitment to Security and PCI Compliance

At KnowMentum we prioritize the security and protection of our customers' sensitive information. We are proud to comply with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring that your payment transactions are secure and reliable.

What PCI Compliance Means for You:

PCI compliance guarantees that your payment information is handled with the utmost care and follows industry standards for security. We work closely with reputable payment processors like Stripe, adhering to their integration security guidelines to safeguard your data.

Our Security Measures:

• Our website, including the payment form, uses HTTPS and employs other security best practices to protect your information during transmission.
• We have implemented measures to prevent card testing and fraudulent activities, ensuring a secure environment for your transactions.
• Rest assured that your payment information is handled safely and securely when you choose to do business with us.

Your trust and security are paramount to us, and we are committed to maintaining the highest standards of data protection. If you have any questions or concerns about our security practices, please don't hesitate to contact us.

 1. . Information Collection:

• We collect personal information such as names, email addresses, and phone numbers when voluntarily submitted by visitors through our website forms or contact methods.

2. Information Use:

• Personal information collected is used to respond to inquiries, process orders, and provide requested services or information.

3. Information Protection:

• We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

4. Data Sharing:

• We do not sell, trade, or otherwise transfer personal information to third parties unless we provide users with advance notice. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.

5. Cookies:

• Our website may use cookies to enhance user experience. Users may choose to set their web browser to refuse cookies or alert when cookies are being sent. However, note that some parts of the website may not function properly without cookies.

6. External Links:

• Our website may contain links to external sites not operated by us. We have no control over the content and practices of these sites and encourage users to review their privacy policies.

7. Compliance:

• We comply with applicable data protection laws and regulations regarding the collection, use, and retention of personal information.

8. Changes to Privacy Policy:

• We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page with a revised effective date.

9. Consent:

• By using our website, you consent to our privacy policy and agree to its terms.

Feel free to reach out at admin@knowmentum.co or send us a snail mail letter at 805 Glendale Ave Durham, NC 27701. 

Refund & Cancellation Policy: 

• Customers can cancel any time with no hassle. There are no additional cancellation fees. 
• Customers may be eligible for a refund if they are dissatisfied with the services provided. Eligibility for refunds will be determined on a case-by-case basis. Customers must submit a refund request in writing via email to our customer support team. The request must include the reason for dissatisfaction and any relevant supporting documentation. Once a refund request is received, we will review the request and notify the customer of the approval or rejection of the refund. Approved refunds will be processed within 7 days via the original payment method.  Refunded services are prorated i.e.  If you cancel your subscription halfway through the month, you will receive a prorated refund based on the time remaining in the billing cycle of 50%.

  Delivery Policy: 

•  We will deliver agreed-upon services as outlined in the service agreement within the specified timelines via USPS. Customers will be informed of service delivery timelines and any delays that may occur due to unforeseen circumstances. Regular communication regarding project progress will be maintained. Services such as digital assets (websites, logos, etc.) will be delivered electronically, while physical materials (flyers, promotional items, etc.) will be shipped to the customer's designated address.

Return Policy

•  Physical products such as printed materials or promotional items may be eligible for return if they are damaged or defective upon receipt.  Customers must notify us of any damaged or defective items within 3 days of receiving the shipment. Photos or evidence of damage may be required.  Upon review of the return request, we will provide instructions for returning the item(s) and issue a replacement or refund, depending on product availability and customer preference. 

We accept all major credit cards for US currency only.